Information We Collect

When you reach out to us for corporate flower arrangements or gift services, we gather details you choose to share. This includes your name, business name, email address, phone number, delivery addresses, and any specific floral requirements. We also collect payment details when placing orders, though processing is handled securely by our payment partners.

For our corporate clients, we may obtain additional business data such as company registration details, preferred delivery timelines, and budget considerations to tailor our service to your needs.

Our site automatically gathers certain technical data when you visit, including your IP address, browser type, device information, and how you navigate the site. We use this information to enhance site performance and understand how clients discover our offerings.

How We Use Your Information

We primarily use your data to fulfill orders and deliver outstanding service. This includes processing orders, coordinating deliveries, sending confirmations, and following up to ensure your satisfaction.

• Processing and fulfilling your flower orders and gift arrangements
• Communicating about order status and delivery timing
• Providing customer support and responding to inquiries
• Enhancing our services based on your feedback and preferences
• Sending relevant updates about our offerings (with your consent)
• Maintaining records for business and legal compliance

We also use aggregated, non-identifiable information to analyze market trends and improve operations. For example, we might study which arrangement types are most popular during different seasons to better prepare inventory.

With your explicit consent, we may share information about seasonal offerings, special promotions, or new services that could interest your business. You can opt out at any time by using the unsubscribe link in emails or contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal data to third parties for their marketing purposes. Your information stays within our business ecosystem and is shared only when necessary to provide services or comply with legal requirements.

We collaborate with trusted service providers who assist in delivering our services, including payment processors, delivery partners, and flower suppliers. These partners are bound by contracts to protect your information and use it solely for the services they perform for us.

We may disclose your information if required by United Kingdom law, court orders, or government regulations. This includes compliance with GST regulations, business licensing requirements, and other legal obligations applicable to our operations in London and across United Kingdom.

Data Security and Protection

We treat data protection with utmost seriousness and employ multiple safeguards. Our systems use encryption for sensitive transmissions, secure servers for storage, and ongoing security updates to mitigate threats.

We implement physical security measures for office systems, and access to personal information is limited to staff who need it for their work. Our team receives regular privacy training and data handling guidance.

Payment details are processed through secure, encrypted systems that meet industry standards. We do not store full credit card numbers on our systems; this information is handled by certified payment processors specializing in secure financial transactions.

Although we employ strong security measures, no system is completely risk-free. We continually monitor and update our security practices to address evolving threats and maintain high protection standards.

Your Rights and Choices

You have several rights regarding your personal information. You can request access to the data we hold, ask us to correct inaccuracies, or request deletion when legally permissible.

• Access your personal information and understand how we use it
• Request corrections to inaccurate or outdated information
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while continuing to receive service-related messages
• Request information about how your data has been shared
• File complaints about our privacy practices

We retain your information only as long as necessary for business purposes and legal obligations. Order records are kept for accounting and warranty reasons, while marketing preferences remain until you request removal.

When we no longer need your data, we securely delete or anonymize it. Some information may be held longer if required by United Kingdom business laws or for legitimate interests such as fraud prevention.

Cookies and Website Technology

Our site uses cookies to enhance your browsing experience and help us understand how visitors use our site. Cookies are small files stored on your device that remember preferences and enable certain features.

Essential cookies are necessary for proper site function, enabling basic navigation and secure access. These cookies do not collect personally identifiable information and are activated automatically when you use our site.

We employ analytics cookies to gauge how visitors interact with the site. This helps us identify popular content, optimize page performance, and improve user experience. This data is collected in aggregate form and does not identify individuals.

You can adjust cookie settings through your browser. Disabling certain cookies might affect some site features and your overall experience.

Business Transfers and Changes

If Integrated Connect Space undergoes major business changes such as mergers, acquisitions, or asset sales, your personal information may be transferred as part of the transaction. We will inform you of such changes and ensure your data remains protected under privacy standards aligned with this policy.

In the unlikely event that we discontinue operations, we would ensure your data is either securely transferred to a successor entity with appropriate privacy protections or securely erased according to data protection best practices.

Updates to This Privacy Policy

We may revise this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When substantial changes occur, we will notify you by email or by posting a notice on our site before the changes take effect.

Minor updates for clarity or administrative adjustments may be made without prior notice. We encourage you to review this policy periodically to stay informed about how we safeguard your privacy.

Children's Privacy

Our services are intended for businesses and adult users. We do not knowingly collect personal data from individuals under 18. If we discover we have unintentionally collected information from someone under 18, we will promptly delete it from our systems.

Parents or guardians who believe we may have collected information from their child can contact us using the details below, and we will address the matter immediately.

International Data Considerations

Our primary operations are based in United Kingdom, and data is stored and processed within United Kingdom's jurisdiction. Some service providers may process data internationally. When this happens, we ensure appropriate safeguards are in place to protect your information in line with applicable privacy laws.

We comply with United Kingdom data protection laws and regulations related to business operations, financial transactions, and customer data handling. Our practices align with evolving privacy standards in United Kingdom's digital economy.